Cancellation and Refund Policy

1. About the digital products

The digital products sold in our store are delivered immediately — that is, they become available for access or download as soon as payment is confirmed.

As they are digital content and not subject to physical return, we follow the guidelines of the Brazilian Consumer Protection Code (Art. 49).

2. Deadline to request cancellation and refund

You may request the cancellation of your purchase and a refund of the amount paid within 7 (seven) calendar days after payment confirmation.

This applies both to individual purchases of digital courses and to the first payment of a subscription.

Important: this deadline does not apply to automatic subscription renewals. To avoid new charges, the renewal must be cancelled before the next billing date.

3. Cancelling subscriptions

ArqBase subscriptions renew automatically, according to the chosen plan (monthly or annual).

You may cancel the automatic renewal at any time, directly from your members area, by accessing your profile on the Hotmart website.

After cancellation:

• Your access will remain available until the end of the period already paid for;
• No future charges will be made;
• There is no proportional refund for the remaining days of the subscription.

Automatic renewals are non-refundable, except in cases such as technical failure or incorrect charges. In these cases, the request must be made within 7 days of the renewal and will be reviewed individually.

4. Refund conditions

To be entitled to a refund within the 7 calendar day period, it is necessary that:

• The request is made within the stated deadline;
• The purchased content has not been fully consumed (for example, courses with more than 50% of the lessons watched);
• No files have been downloaded after the purchase;
• There is no evidence of misuse, sharing or copyright infringement.

Each request will be reviewed individually by our support team.

5. How to request cancellation or a refund

You can:

• Cancel or manage your subscription directly from your user profile, by accessing your profile on the Hotmart website;
• Or, if you prefer direct assistance, send an email to info@arqbase.com with: full name, the email used in the purchase or subscription, order number (if available) and the reason for the cancellation or refund.

Our team will reply within 4 business days with the next steps.

6. Refund processing time

Once the refund is approved, the timeframe varies according to the payment method:

• Credit card: the refund may take up to 2 subsequent statements, depending on the card issuer;
• Pix or bank slip: the amount will be returned via bank transfer within 7 business days.